@hunterathelen1 Can’t see much as @Plusnet only gives me text at the moment.. @OpenreachHelp Openreach fiddling about with system again I would think. PAC code has been activated so current mobile SIM no longer works, problem is not Plusnet because Royal Mail haven't delivered SIM! Please get in touch. It takes 30 minutes to talk to one of your team, all they do it to do a spot check on the broadband then another team closes the ticket which is impossible to reopen. B/band is fine. @MathersEj Rubbish service. Not the service we signed up for. Im on my second plusnet router thats now not working. At my breaking point: @Plusnet is a scam. In this section, we have added the step-by-step guidelines for the Windows users who are using the Plusnet mobile network and are unable to use the internet. Paid £25 up front to be told c17/11 the order had been cancelled. Still no internet or landline. status page, User reports indicate possible problems at Plusnet. Had no internet for 2 days. @rios_lab I transferred my phone and broadband to you guys today. For those wondering why Plusnet upload speeds look so low it is worth pointing out in Q1 2020 30.2% of Plusnet speed tests carried out were identified as using ADSL2+, a further 47.5% on the VDSL2 40 down and 10 up service and 21.4% on the VDSL2 80/20 product. Third repeat of Slade... @jjal12_ @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. And it's a big advantage over all other low-cost providers that use other networks (apart from BT Mobile and Virgin Mobile). What's happening? You could rule out the Wifi network network being the cause of the problem by connecting your PC directly to the Plusnet broadband router using a network cable and run the Plusnet … Having issues? Is there a way to be reimbursed for the cost of getting my broadband working ? Take Plusnet on the go. To make matters worse, your live chat is down! @plusnethelp Hello plusnet. Chat is offline. #plusnet, @plusnethelp @Plusnet Can someone check my connection please? Now download speed is less than 1mb/sec. No other issues in the area with other providers. @Plusnet seems the WiFi not working any advise Wrexham? Had line installed Wednesday not working today ha e to wait u til next week to sort it out !! (Sorry, we had to) #BTplusone https://t.co/xOqwt59zFN. @plusnethelp. @Plusnet website saying no broadband issues, but our street been out for hours... any clues??? Engineer came 2 days late and said he didn't know how to install a phone line. Internet is disconnected. @harleyrusk Was told I would be updated on Wednesday 16th. @admiralsniece @plusnethelp Having issues with Apple products disconnecting from wifi regularly when PCs and Android are not affected. It’s rapidly expanding too. The most recent outage reports and issues originated from Looks like I’m not the only one. @WeAreOpenreach. @Plusnet @plusnethelp is there a general issue with your broadband? Please get in touch. Just the alarm and cameras go sort out now, oh joy! I use my data it’s fine but as soon as I use ur guys shitty WiFi it stops working??? Absolutely everything has been tried to fix our hub going down every single day, sometimes up to 6 times within just 15 minutes. Low on minutes, data or texts? @plusnethelp Still having issues 4 days later. Also, anyone had any issues changing supplier but keeping BT email address. @Plusnet @plusnethelp I've had no internet for 24 hours. “I joined Plusnet on the 5th [Jan 2017] and have not been able to connect to mobile data. Useful comments include a description of the problem, city and postal code. All working now. So internet has been up and down for past few days. August 13, 2019. Our network reaches over 99% of the UK, so we've got you covered. @DaviesPieface77 How do you rate Plusnet over the past 3 months? @RaymondHeeks Plusnet no answer. Hello @Plusnet do you have anyone in customer service today? Sort it out! @jstoge 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) @plusnethelp @Plusnet this is ridiculous now can some please answer me!! Plusnet is an internet service provider that also offers a mobile service. #broadband #customerexperience #essentials #plusnet, @weescotlouise Waited on the phone for over an hour with no answer? @deary_adam Latest outage, problems and issue reports in social media: Clare Mills - charities are #NeverMoreNeeded. @Kinglassielass @Plusnet you came yesterday to install WiFi line in but WiFi not working. Still though, @Plusnet have done 'nothing wrong'. Send your complaints or troubleshoot here: We could call ourselves a provider of a worldwide network of computers... or we could just say; we're Plusnet. What's going on? Not. Still no internet and now phone also been cancelled ? What are the Plusnet settings for this please? Not a good start..., @Plusnet Made what I've now realised was a bad move early Nov trying to move broadband to John Lewis. @plusnethelp @virginmedia looking more appealing by the minute. I have contacted you previously regarding the issue of either no internet or extremely slow internet and a permanent solution has not been found by Plusnet Ruth Ramsden (@RuthRamsden) reported 5 hours ago @JuliaHB1 @VodafoneUK Lightweight. Day 25 Plusnet is an internet service provider that also offers a mobile service. @e_german_82 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) Connection drops galore. Please let us know what issue you are experiencing with Plusnet: Thank you for the report! @FreakGlitcha @Plusnet tried endlessly to contact @jlandpcustserv with no response. @andreah75758486 Or did you turn me off? @plusnethelp Signed up with you on 25th Nov - my old BT service has gone off today but I have no Plusnet router. Plusnet Mobile price guide. Explain. 8th JANUARY! I spent 3 hours on hold to Plusnet. What are the Plusnet settings for this please? No working mobile and paying 2 contracts, customer service - not, @pct271 I've been with them for aeons and had very few problems. So, let’s just start with it! @Plusnet - are there problems in the RM9 area? @plusnethelp @Plusnet this is ridiculous now can some please answer me!! @HannahRose1401 @Plusnet @plusnethelp I get issues on Plusnet with prime too. I’ve spoken to one of your colleagues but we didn’t get very far as Google was down, we got cut off the call and she didn’t ring back! Terrible way to treat customers @plusnethelp - I rang 2 days ago with tech issues and you didnt even log my issue as I would have had an email ticket! Can someone please check my connection? Thanks. Share them here. Help!!! #plusnet does not do you proud absolute joke !!! If your Plusnet broadband does not work when you are plugged directly into the test socket, the issue is external to your property. @k4bladesagain @Plusnet you having issues in BS23 area today. @Plusnet @plusnethelp not happy at the moment. @Plusnet Internet down since this afternoon hit and miss all week What are you lot doing about ? Really frustrated as currently unable to work from home. @norfolkpauluk In the last week it seems to have blocked the app completely from use. @katelettuce @MichaelRosenYes @virginmedia I would wholeheartedly recommend Plusnet. Roam Like at Home with your Plusnet Mobile. @Plusnet Hi we have a problem with our business internet connection. I’m not receiving any response nor being put back in touch with your colleague Paul Stainforth who was kindly trying to resolve this long-standing issue.Who can I escalate this complaint to? @mariepercival @Plusnet @plusnethelp Google, YouTube discord are down due to server outages, may be connected. Eventually had to link hub to pc and log on as admin. @Plusnet How about helping those that have had Internet problems over a week and messages are being ignored!!! @andreah75758486 @Plusnet Did you get through to them eventually? Tried lots of things and now think it may be related to IPv6. @Littlelucyd @Plusnet Yep I have had major issues with Plusnet too.... Good luck! What's happening? Pinging the Plusnet DNS server results in 82% packet loss and an averages response time ov over 19,000 ms. @JohnHughesIT Bolt-ons. Eventually had to link hub to pc and log on as admin. #ThatllDo https://t.co/bWKBzIR0zU. Should have been connected last Friday ? Is it correct that Plusnet do not offer Wifi calling? Purely a Plusnet issue, @pabreen8924 Can we invite @RealJaffaCakes – or do they not count as biscuits?! @markwilsonit @bt_uk I moved to plusnet this year as I'd had enough of this and increasing costs....I had some issues with redeeming the voucher with Plusnet at the start but been fine service wise. ?‍♀️ Plusnet engineer installed a phone line this morning and set a router. @Plusnet worst customer service of any broadband provider I’ve ever come across...2 months and multiple calls, emails etc and still no broadband. According to Down Detector the issues started at … And yet their web site states there are no issues. @plusnethelp Hi. And great customer service. @plusnet why are u making my Amazon prime not work? @harleyrusk @Plusnet @plusnethelp Same. Been lied to at every stage..Total W@nkers. @Plusnet I’ve cancelled my BB from the 6th Jan. It says authentication problem. And still no response from Plusnet. @plusnethelp my broadband is almost completely down. @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. Thursday evening it took 2 hours to complete (1/2). I work in a job where a stable internet connection is more important than a fast internet connection. @plusnethelp @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. To make matters worse, your live chat is down! can’t get over the fact I’ve been having problems with PlusNet and their solution was to plug my laptop in with the Ethernet cable into the box they installed into my sons nursery, that their WiFi doesn’t work with Apple devices and have I tried turning it off and back on again? Please. @Plusnet seems the WiFi not working any advise Wrexham? So, @Plusnet @plusnethelp what is going on and when will it be fixed? I’ve had no internet for a week now and I’m not going to pay my bill until it’s sorted. Terrible way to treat customers @plusnethelp - I rang 2 days ago with tech issues and you didnt even log my issue as I would have had an email ticket! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Plusnet down – Mobile network not working as customers can't make or receive calls. @sidewoodjama @Plusnet I’ve had no internet since 4pm on Friday. Been trying since yesterday, live chat disabled, multiple phone calls, the longest lasted 55 minutes and still no response, private msgd on here, still nothing! Help & support My account Broadband, phone & TV. Called the helpline this morning, on hold 38mins then get cut off !! For this And yet their web site states there are no issues. @gulamf1 No sign of connection despite Plusnet confirmation this evening. Not the best of starts. @plusnethelp Hello Adrian. Plusnet customers have complained they are unable to make matters worse, plusnet mobile network not working! 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