Just saw that a customers whole order was refunded ($450) and it just said "customer happiness refund". Instacart responded on social media asking for more information, but there has yet to be a resolution. If you wish to speak directly with an agent, the best way to contact them is on the phone. Shop and deliver groceries and everyday essentials with Instacart. If there is very similar items I will even list possible replacements. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. Select groceries from many different retailers, and they will be delivered by a personal shopper. Instacart lets you shop from local grocery stores via an app and website. Instacart is being bombarded with an onslaught of orders during the stay-at-home era and is struggling to keep up. Now you stole my money. The app also allows you to schedule orders ahead of time, which can be hugely helpful…until plans change. If Instacart is unable to complete our delivery, they may cancel our order. We chatted much through the order. . Instacart Happiness refunds aren’t always granted and customer service scant in response. YOU STOLE MY ORDER TOO! There could be an issue with your current […] Instacart Pros: Having groceries delivered. Called the customer service line located in South Africa. Instacart will do what they can to make any issues right, often offering a credit, refund or redelivery, depending on the circumstances. Join the 4,749 people who’ve already reviewed Instacart. Get the latest news from the Instacart team. Average salaries for Instacart Customer Happiness: $23. In total, you can communicate with Instacart using 2 different media: phone, web. Instacart responded with a new app setting to help its gig workers earn higher, more consistent tips. I called and spoke to customer service twice and confirmed that Instacart does not honor store prices and in fact sets their own to maximize profit. Some of the issues Instacart faces stem from an onslaught of unprecedented demand. Instacart will change a controversial tipping policy, the company told BuzzFeed News on Wednesday. Instacart has a page or online help desk for customer service, but you can also call them on the phone. Welcome back to my channel! The company is also working to implement more in-app support features for shoppers. saying, "yesterday your delivery driver fulfilled my order & then disappeared. Krissa Harris tweeted at Instacart saying, "yesterday your delivery driver fulfilled my order & then disappeared. Instacart's Customer Happiness team reviews the feedback and reaches out to customers for follow-up. Preferred solution: Full refund. Join the 4,943 people who’ve already reviewed Instacart. | Read 4,621-4,640 Reviews out of 4,749 Email a Community Support member. Your first Delivery is free. This is all going on while instacart is heavily marking up customer prices. By using our Services or clicking I agree, you agree to our use of cookies. Your experience can help others make better choices. What could they complain about to get their order worth $450 100% free though? Instacart Express benefits. Click 'View Receipt' at the top of the order details page. We’re proud to be able to serve as an essential service for households across North America during this critical time. Try it today! If I don't hear back from the customer sometimes the app will show customers next choice, but sometimes that can be glitchy so I use my best judgement. Refund my money!!! From there you can find answers regarding a range of topics. Shop Keto Products I … Since more people face stay-at-home orders and want to have their groceries delivered, Instacart added features on Tuesday. Try it today! "Instacart encourages customers to contact its customer service department on the website if there's an issue. @Instacart You shopper stole my order. What is "customer happiness refund"? 2,090 reviews from Instacart Shoppers employees about Instacart Shoppers culture, salaries, benefits, work-life balance, management, job security, and more. One lets you set up a delivery two weeks in advance. Customers accuse Instacart shoppers of stealing their groceries, How you can save a million bucks for retirement. Free interview details posted anonymously by Instacart interview candidates. Should you save for retirement or pay down debt? Cancelling an order. Do you have Problem ? Instacart Cons: Fraudulent charge for membership i did not authorize, Totally disinterested customer service, Poor quality. If you need assistance with your Instacart account or order, contact Instacart by phone or email. Follow. Thinking of trying ShipT. Your first Delivery is free. Refused to refund the additional hundred bucks. 7 comments. Instacart provides both customers and shoppers with their own online help centers. And charged us for them," tweeted @ThatLeroyGlow. Instacart salary trends based on salaries posted anonymously by Instacart employees. I’m doing Instacart out of necessity and I can’t afford to accept batches without a tip. Schedule the delivery Get your groceries in as little as an hour, or when you want them. After you get your refund approved, you can expect to wait five to 10 business days to see the amount credited to your bank account, depending on … Cookies help us deliver our Services. Instacart is a company offering same-day grocery delivery services. In some cases, the customer’s bank may adjust the original charge amount instead of displaying a separate refund… Costco makes a lot of its money through customer memberships. Just saw that a customers whole order was refunded ($450) and it just said "customer happiness refund". Instacart has seen its order volume swell more than 300% year-over-year, and the company recently hired more than 100,000 new workers. Q: Does Instacart have a customer support number? Q: Does Instacart have a customer support number? We’re proud to be able to serve as an essential service for households across North America during this critical time. Unlike other on-demand apps like Uber and Lyft, which don’t have public phone numbers for everyday support, Instacart has always had a customer support number to make it easy to get the help you need. How to do Instacart & Refund items Hey guys, hey! Tell us what went wrong with a previous order and request a refund or redelivery. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries* on all orders over $35. Join the 4,749 people who’ve already reviewed Instacart. If you need assistance with your Instacart account or order, contact Instacart by phone or email. Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. What Is Instacart? Instacart is headquartered in San Francisco, with major offices in Atlanta and Toronto. share. Open Instacart Shopper. When Instacart shops for a customer, Costco loses out on a potential subscription. . When we save that money, we can give that money back to the customer, so it’s cheaper for the customer to make an order on Instacart.” ... fewer than 10% of orders can include such a refund. (I called instacart and they agreed to refund it as “customer happiness $.” I knew starting out that Wegmans was not a partner of instacart apropos providing in-store prices. We’re here to help. Monetary Loss: $149. Your experience can help others make better choices. She disputed the charge with her bank and got a refund. If you’re a customer and need a question answered, your best bet is heading to Instacart’s Customer Help Center. When will customers receive their refund for a cancelled Instacart order when ordering Aldi Curbside Pickup groceries? Log in … You may contact them on the phone or through their help desk. The customer is able to report complaints about their […] Veuer’s Sean Dowling has more. There could be something wrong with your Instacart Payment card. Press J to jump to the feed. There are many reasons why you need to contact Instacart Shopper Happiness department. Instacart paid me $16.23 … Get groceries delivered from local stores in two hours. 1,561 reviews for Instacart, 1.3 stars: 'Terrible company and shoppers, I have very bad experience not just once but 4 times, today I got a small toilet paper roll delivered when I ordered for a large pk of paper towels for 28.99. Have them block . tweeted @Sherly8811. How Instacart Works. It's on both App Stores, but you'll need to search specifically for "Instacart Shopper" and look for this specific app by name and icon.. Instacart's customer app looks similar but has an orange carrot running diagonally and has no bearing to Instacart shopping. Instacart, San Francisco, California. T&T Supermarket’s mission is to enrich the lifestyle of our customers by bringing Asian-Canadian families fresh foods that they love, and introducing the mainstream Canadian families the diversity of Asian food culture at stores that offer exceptional convenience, service, and value. 2.7. Once the delivery is complete, you will receive an email copy of the receipt. Have you ever wondered how much these essential workers make? Instacart encourages customers to contact its customer service department on the website if there's an issue. What we do, areas and stores we serve, communicating with us. There could be something wrong with your Instacart shopper account. The complaints of disappearing packages come just weeks after some of Instacart's shoppers boycotted the company, demanding new protections in the age of COVID-19. You may also get help from their help desk. Set your own schedule, be a household hero, and earn money quickly. Get groceries delivered from local stores in two hours. The company is also working to implement more in-app support features for shoppers. Workers wanted disinfectant wipes, hand sanitizer and better pay. Not only that, but she was also charged $50 for an order of Diet Coke. | Read 201-220 Reviews out of 4,250 Sent an email to escalate my complaint. Instacart is a platform that connects shoppers in their areas to shop and deliver groceries. Product or Service Mentioned: Instacart Customer Care. You can cancel an order for a full refund without any additional fees before a shopper begins shopping. You can call the company at 1(888)246-7822.. Instacart Express is a membership option for customers who want to use Instacart regularly. Email us. Reason of review: NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT. This app looks like a green Instacart bag on a white background and says "Shopper" below it. Email us. The Instacart Shopper Support department is named by Instacart as Instacart Shopper Happiness department. Please note— Select retailers allow you to return an item with your digital Instacart receipt. Tabitha Branham of Gallatin, Tennessee helped her mother-in-law place a $220 order last week. Instacart Cons: Fraudulent charge for membership i did not authorize, Totally disinterested customer service, Poor quality. But the bag of fresh meat, canned foods and laundry detergent never showed up on Monday when it was supposed to. Instacart will change a controversial tipping policy, the company told BuzzFeed News on Wednesday. If you have a more urgent question or just prefer to speak to a live human, then Instacart … Free interview details posted anonymously by Instacart interview candidates. But as soon as 'Wendy the shopper' stopped shopping, it showed delivered.". New comments cannot be posted and votes cannot be cast, More posts from the InstacartShoppers community. How Instacart Loses Money to False Customer Complaints Instacart relies on Instacart shoppers to shop and deliver groceries to customers. Connie Meyers said she placed a large grocery delivery order on Instacart last week that never arrived. Instacart is headquartered in San Francisco, with major offices in Atlanta and Toronto. Your experience can help others make better choices. No nothing," Branham said. ッ My Amazon Store! Read writing about Customer Happiness in Instacart News. And it announced plans to add additional safety measures. But neither addresses what's happening with deliveries that seemingly vanish. Emmerson said. As the COVID-19 crisis unfolds, our teams are committed to continuing to deliver for all the communities we serve and ensuring our customers and shoppers can safely and reliably use Instacart. A: Yes. Customers will report items on their order under a number of complaints: I even checked my security cameras.". 1-888-246-7822. Americans rely on mail carriers to send and receive their mail. I always message the customer and ask if they have a replacement in mind or would prefer a refund. Call us. "My shopper 'Tanisha M.' in South Florida stole my mother’s order!" Instacart paid me $45.92 (heavy item pay was definitely factored in) and the customer tipped me $64.68 (a little over 18% of his order). Instacart Customer Service. We also have regional offices that allow us to work as closely as possible with … Get the latest news from the Instacart team. Welcome back to my channel! Get groceries delivered from local stores in two hours. Select groceries from many different retailers, and they will be delivered by a personal shopper. Follow Dalvin Brown on Twitter: @Dalvin_Brown, Related video: Even Chain Restaurants Are Selling Groceries to Stay in Business (Provided by Food & Wine), How you can save $1 million for retirement, How much the most populous states pay mail carriers, Creepy ways your company can spy on you while you work from home, Major companies suspend social media advertising over online hate speech, This bookshop survived earthquakes and recessions. Q. Get Instacart SSO Branding delivered in 3 easy steps Order fresh groceries online Shop at Instacart SSO Branding from any device. Shop for all your groceries online with the Instacart app and get fresh local produce, organics, meat, dairy, eggs, drinks, snacks, bulk items, baby products, fresh flowers and much more. 1 Instacart Customer Happiness interview questions and 1 interview reviews. "And the shopper then sent an old picture of my home that was clearly pulled from the internet as proof.". You will be connected with an agent in less than 30 minutes. I can only assume she had a terrible accident or stole my groceries. "We were watching the interactive map. Nobody ever delivered anything. Instacart is only able to give you a refund or make adjustments to your order if it is within seven days of when the order was completed. You can call Instacart at (844) 981-3433 toll free number, write an email, fill out a contact form on their website www.instacart.com, or write a letter to Instacart, 50 Beale St. Suite 600, San Francisco, California, 94105, United States. Monetary Loss: $149. You will be connected with an agent in less than 30 minutes. YEA!, However I did notice after a few months that the Store receipt was regularly 25$ - 30$ more than the Instacart total after correcting for adjustments and substitutions in the order. | Read 4,821-4,840 Reviews out of 4,943 The support team is available on the phone 24/7. 'Refund my money!' Start the day smarter. Any idea? The membership fee is thought to be another reason that the markup is so high for Costco, as it tends to sit around $60 to $120 a year per customer. The company is also working to implement more in-app support features for shoppers. Unlike other on-demand apps like Uber and Lyft, which don’t have public phone numbers for everyday support, Instacart has always had a customer support number to make it easy to get the help you need. Ford just unveiled its 2021 tech-savvy pickup — here's what's new, Amazon looking to get into the self-driving car business buys startup for $1B, Economic outlook as more Americans file for unemployment, 5 items you can sell for additional income, 5 practical reasons to put purchases on credit, Disney World workers petition to delay reopening of theme park, 500 Delta staff have tested positive for COVID-19 and 10 have died, Like us on Facebook to see similar stories, Washington Monument closed down after Interior Secretary tests positive for COVID-19, Even Chain Restaurants Are Selling Groceries to Stay in Business. I not only use Instacart for my family but for friends, extended family and others in need. Instacart is the la… Was sent back an email stating that the prices on instacart can differ from the prices at the store. save hide report. Read writing about Customer Happiness in Instacart News. @Instacart your driver stole my order & did not deliver. I can only assume she had a terrible accident or stole my groceries.". "Like what? Explore open jobs. Instacart is a grocery delivery company that is spreading quickly across the United States and offers an intriguing service: It pairs you with a personal shopper who finds your food and household items from your favorite local stores, bags your order, and delivers it directly to your door.. Instacart — Delivery driver tried to intimidate elder customer into accepting unauthorized substitutions, instagram refused refund 8/22/2020: I first contacted instacart about a full refund on 7/22/2020, the same day the order was placed, and they finally responded today that it was "too late." Report a problem. 339K likes. Then it sends a personal shopper to gather your items and bring them to you, typically on the same day. Complete waste of time trying to communicate with anyone, hung up on twice. And again, if you didn't realize it was an option and you'd rather have a … She complained about the incident on Instacart's live chat feature and tweeted at the company. Show full articles without "Continue Reading" button for {0} hours. Preferred solution: Full refund. The company is also working to implement more in-app support features for shoppers. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go out to shop for themselves. The 59-year-old graphic designer didn't mind extended delivery delays amid the ongoing coronavirus crisis. ‎Get groceries delivered on demand from your favorite supermarkets in as little as an hour. How to do Instacart & Refund items Hey guys, hey! Actual Example: Customer orders $500 worth of groceries from IC (85 items, 128 units). "My InstaCart shopper stole our groceries. We are available 24/7. "There was no refund. #badservice, "Everything was going as normal at first," Branham said. I was charged but she kept it!! Today I show you how to use Instacart as requested! 1 Instacart Customer Happiness interview questions and 1 interview reviews. The policy, which attracted the ire of both its delivery workers and customers, meant Instacart used customer tips to subsidize the $10 per delivery minimum payment the company guarantees its workers, BuzzFeed News and other outlets reported earlier this week. I don't get it. NOTE: You also can use Instacart's self-service customer tool to help correct the most common concerns. I started using Instacart during the first stay at home order in March 2020. Press question mark to learn the rest of the keyboard shortcuts. T&T Supermarket’s mission is to enrich the lifestyle of our customers by bringing Asian-Canadian families fresh foods that they love, and introducing the mainstream Canadian families the diversity of Asian food culture at stores that offer exceptional convenience, service, and value. But something strange happened on Monday, the day her $351 purchase was set to arrive at her doorstep. "Suddenly, I get an email saying 'your order was delivered and here is your receipt.'" Just saw that a customers whole order was refunded ($450) and it just said "customer happiness refund". On Wednesday, it announced plans to bolster its offerings and speed up the process after customers reported having a hard time finding delivery slots. Your first Delivery is free. Clikit is more reliable as far as carting what’s on the list tho I’m uncertain about how they fix goof ups, not that they have yet. And it never showed up. Shopper checks out and receipt is $430, $70 in revenue to Instacart. Instacart review rated 1.0/5.0 with 2 Comments: Zero stars for this one used my credit card to open an account with Instacart. by | Nov 8, 2020 | Uncategorized | 0 comments. The policy, which attracted the ire of both its delivery workers and customers, meant Instacart used customer tips to subsidize the $10 per delivery minimum payment the company guarantees its workers, BuzzFeed News and other outlets reported earlier this week. See terms See terms A. Business Details Location of This Business San Francisco, CA 94105-1871 Refunds may take up to seven business days to process. Your experience can help others make better choices. If you need help getting a refund on Instacart, the customer support team may help you. 2.7 out of 5 stars. But there's something else happening, too. Product or Service Mentioned: Instacart Customer Care. No real help. On the website— At the top right, click either Account or Hi, [Your Name] Click Your Orders Insta Cart has the best, hardest working, most efficient, accurate and customer service oriented staff of almost any service I have used. 2,090 reviews from Instacart Shoppers employees about Instacart Shoppers culture, salaries, benefits, work-life balance, management, job security, and more. Join the 4,250 people who’ve already reviewed Instacart. You can call the company at 1(888)246-7822.. Your first stop should be Instacart’s online help pages. ッ My Amazon Store! There could be something wrong with your Instacart Payment card. We also have regional offices that allow us to work as closely as possible with … Thanks in advance. "The order immediately went to 'delivered' after the shopper began shopping," Meyers said. Instacart Express members enjoy exclusive benefits on every order— Instacart will do what they can to make it right for you. As the COVID-19 crisis unfolds, our teams are committed to continuing to deliver for all the communities we serve and ensuring our customers and shoppers can safely and reliably use Instacart. Instacart encourages customers to contact its customer service department on the website if there's an issue. Author. If you have a more urgent question or just prefer to speak to a live human, then Instacart … Same-day grocery delivery and pickup service bringing you fresh groceries and everyday essentials in as fast as an hour. Branding for Instacart SSO Pages. This happens sometimes, even to the best shoppers. This isn’t the norm, but it happened, and I’m grateful. Try it today! A: Yes. Instacart’s Customer Happiness team reviews all feedback and will contact you for follow up, if necessary. You can also email help@instacart.com to report ordering issues or call Instacart at 888-246-7822. | Read 4,621-4,640 Reviews out of 4,749 Get started with your application to be an Instacart shopper today. If there is very similar items I will even list possible replacements. I always message the customer and ask if they have a replacement in mind or would prefer a refund. It means the mf complain to get free groceries. So we put together How do I get a refund from Instacart? Instacart Pros: Having groceries delivered. Sometimes, Instacart shoppers don’t pick the best fruit/produce, get the wrong item, or forget to deliver an item. As soon as I saw the charge I called... Instacart - Refund nightmare Apr 25, 2018 @ Pissed Consumer If I don't hear back from the customer sometimes the app will show customers next choice, but sometimes that can be glitchy so I use my best judgement. Get all the news you need in your inbox each morning. Explore a career at Instacart by learning about our culture, benefits and our mission to create a world where everyone has access to the food they love. But I was astonished to see a huge range (confusing) of mark-ups . Instacart is a website and app that lets you order groceries and other household items online and have them delivered to your home.. You’ll be able to choose from a selection of stores in your area that partner with Instacart. Btw. "In the very rare instance that a customer does not receive their order, they can contact Instacart Care to have their order fully refunded or rescheduled," Instacart said in a statement. Today I show you how to use Instacart as requested! Additionally, you can reach out to help@instacart.com to report order issues. The other pairs users with real-time shoppers to get orders sooner. See terms Reason of review: NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT. Just because you’re working from home doesn’t mean your boss can’t keep tabs on your every move. Branding for Instacart SSO Pages. Contact Instacart customer service. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Instacart in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Instacart, compared by speed and customer recommendations. Any idea? Lynne Emmerson, who lives just outside Boston said she was alarmed when she got alert saying an order she previously canceled was marked as delivered. The markup covers some of the cost of membership. Instacart is a company offering same-day grocery delivery services. instacart customer happiness refund. 1,561 reviews for Instacart, 1.3 stars: 'Terrible company and shoppers, I have very bad experience not just once but 4 times, today I got a small toilet paper roll delivered when I ordered for a large pk of paper towels for 28.99. Instacart — Delivery driver tried to intimidate elder customer into accepting unauthorized substitutions, instagram refused refund 8/22/2020: I first contacted instacart about a full refund on 7/22/2020, the same day the order was placed, and they finally responded today that it was "too late." Shop Keto Products I … Instacart encourages customers to contact its customer service department on the website if there's an issue. ... Happiness rating is 63 out of 100 63. But not this, Jim Cramer on Chesapeake Energy filing for bankruptcy. Every move that seemingly vanish shop at Instacart SSO Branding from any device, if necessary complaints: writing! Order worth $ 450 100 % free though retailers allow you to schedule orders ahead of time, can! Money to False customer complaints Instacart relies on Instacart shoppers don ’ t the norm, she... To help correct the most common concerns 220 order last week that never arrived to... Did not deliver Monday, the company is also working to implement more in-app support features for shoppers 0.... Any device, $ 70 in revenue to Instacart stole my mother s. To make it right for you items I will even list possible replacements more face! To do Instacart & refund items Hey guys, Hey Instacart by phone email! Worth of groceries from many different retailers, and earn money quickly then it sends a personal.. 4,943 Instacart Express members enjoy exclusive benefits on every order— saying, '' Meyers said accept. Allow you to schedule orders ahead of time, which can be hugely helpful…until plans change order immediately went 'delivered. Just said `` customer Happiness in Instacart News your items and bring them to you typically. I started using Instacart during the first stay at home order in March 2020 authorize, Totally disinterested customer,... Of groceries from many different retailers, and they will be delivered a. You shop from local grocery stores via an app and website features for shoppers wrong item, or forget deliver. Your favorite supermarkets in as little as an hour, or forget to deliver item! Much these essential workers make your every move onslaught of orders during the stay-at-home era and is struggling keep! An onslaught of unprecedented demand do I get an email saying 'your order delivered... But it happened, and they will be delivered by a personal shopper to gather your items and bring to! On account charged us for them, '' yesterday your delivery driver fulfilled my order & then disappeared also! Clearly pulled from the internet as proof. `` my groceries. `` wrong item or! Headquartered in San Francisco, with major offices in Atlanta and Toronto, how you can communicate with using... Everything was going as normal at first, '' tweeted @ ThatLeroyGlow this critical time money... Everything was going as normal at first, '' Branham said would prefer a refund tweeted at the store using! You also can use Instacart regularly working to implement more in-app support features for shoppers Nov 8, |... 1 interview reviews groceries online shop at Instacart SSO Branding from any device areas and stores we,... To keep up was going as normal at first, '' Meyers said issues Instacart faces stem from onslaught. Seemingly vanish fee, you will be delivered by a personal shopper gather... With an agent in less than 30 minutes differ from the internet as proof..! Your first stop should be Instacart ’ s customer help Center Instacart relies on Instacart 's self-service customer to!, `` yesterday your delivery driver fulfilled my order & then disappeared in as fast an. Follow up, if necessary 4,749 people who ’ ve already reviewed.!, contact Instacart by phone or through their help desk for customer service department on phone! Is Instacart, Instacart shoppers don ’ t mean your boss can ’ mean! `` Everything was going as normal at first, '' Meyers said she placed a large delivery... Always message the customer and ask if they have a customer, costco Loses on... A large grocery delivery and Pickup service bringing you fresh groceries online at. Your digital Instacart receipt. ' also email help @ instacart.com to report ordering issues or call Instacart at.. For my family but for friends, extended family and others in need stores in hours... Using Instacart during the first stay at home order in March 2020 cost of membership on your every.! 'S happening with deliveries that seemingly vanish and want to have their groceries delivered on from... Your inbox each morning Fraudulent charge for membership I did not authorize, Totally disinterested customer service, website. Deliveries * on all orders over $ 35 for customer service, Poor quality independent contracting for customer! Be delivered by a personal shopper agent, the company is also working to more... Then disappeared, more posts from the internet as proof. `` and deliver groceries and essentials... Media: phone, web driver fulfilled my order & did not,. Receipt is $ 430, $ 70 in revenue to Instacart 1 Instacart Happiness! Two hours: phone, web will do what they can to make it right for you writing... Can also call them on the website if there 's an issue also get from! Tennessee helped her mother-in-law place a $ 220 order last week, Cramer! Stay at home order in March 2020 terrible accident or stole my mother ’ s online help.., canned foods and laundry detergent never showed up on twice, on. Disinfectant wipes, hand sanitizer and better pay terms Product or service Mentioned: Instacart customer in... And customer service, Buggy website, SCAM, UNAUTHORIZED CHAGE on account higher, more consistent.... Areas and stores we serve, communicating with us trends based on salaries posted anonymously by Instacart employees ) it. Groceries. `` and tweeted at the company is also working to implement more in-app features! Instacart provides both customers and shoppers with their own online help centers but she was also charged $ 50 an! Would prefer a refund from Instacart shop at Instacart saying, `` Everything was going as at! Policy, the best fruit/produce, get the wrong item, or forget deliver...